ORDERING: ON-LINE
Pickelgear strives to provide
the highest level of customer service. With each order placed, an
order confirmation is emailed to you to insure accuracy. Please notify
us immediately of any error, as your order is being processed at
once. Use this web site to place orders any time. To order products,
use the
.
Prices you see on this web
site do not include applicable shipping or taxes. We may occasionally
offer special pricing options that are not reflected on the web
site. Your Pickelgear account representative will ensure you receive
the correct price.
SHIPPING
Same-day service on orders
paid before 3:00 p.m., local warehouse time. Special shipping
requirements are to be specified at the time the order is
placed. As carriers, routes and weather conditions are beyond
our control, we cannot be responsible for timely delivery
to your area.
Freight charges are additional.
CLAIMS
Notify Pickelgear of errors within 48 hours of receipt of
goods. Damaged goods and container must be held for the carrier
to validate damage claim, do not discard shipping cartons.
RETURNS
Authorized returns only.
Our Return Authorization Number must be marked on outside
of box. Returns on purchases, within 15 days, subject to a
25% restocking fee (minimum $5.00 restocking fee). Embellished
merchandise, is non-returnable. Discontinued merchandise (noted
by * on our invoice) is not returnable. Unauthorized returns
may be refused by Pickelgear or may require additional processing
time and fees. No returns accepted on imprinted products.
EXCHANGES
Goods may be exchanged,
within 15 days, subject to a 10% fee (minimum $2.50), reference
original invoice, and obtain a Return Authorization before
returning to Pickelgear.
DEFECTS
Please obtain Return Authorization
Number and include a packing slip indicating items being returned.
Please return defects within 30 days of purchase. No freight compensation
is given for defect returns.
COLOR GUARANTEE
Color cannot be guaranteed from
one to another item. All accommodations will be attempted at the
time your order is filled to complete it ifrom the same lot. Catalog
representation may vary slightly from actual item as a result of
the wood, and website color representation may vary based on computer
monitors, hence should not be used as exact representation for purchase
decisions as each item will be different.
PAYMENT TERMS
COD cash, prepaid, or credit card payment accepted on all new
customer orders. Payment by Company Check requires approval of our
Company Check Application on file. Visa/Master Card/American
Express payment accepted thru www.PayPal.com .
RETURNED CHECKS
Subject to $25.00-per-check
charge.
SALES TAX EXEMPTION
Proof of valid sales tax
license or resale permit must be on file to avoid sales tax.
CURRENT PRICING
Prices are subject to change
without notice. Pickelgear makes all attempts to provide up-to-the-minute
pricing available via our Web site and printed material. However,
as pricing fluctuates, please confirm pricing at the time your order
is placed. Periodic sale flyers are provided via email to keep you
informed of the latest special offers.
VOLUME PRICING
Email your Pickelgear sales representative for current volume pricing,
if available.
Note: Volume pricing is not reflected on this web
site.
CATALOG ITEMS
As items become available
and/or may be discontinued by Pickelgear and/or our suppliers,
we reserve the right to withdraw styles, colors or sizes without
notice. Please verify availability for peace of mind.
.
